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DEBT MANAGEMENT

EXTRAJUDICIAL
DEBT SETTLEMENT
MECHANISM
What is the Extrajudicial Mechanism?
The Extrajudicial Debt Settlement Mechanism is a comprehensive process that provides specific facilities to debtors, aiming at the sustainable management and repayment of their debts.
The main aspects of the mechanism
and the reasons for choice:
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Broad Coverage: Addressed to individuals, businesses and other legal entities that have accumulated debts to the State, banks and other entities.
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Restructuring Process: Vulnerable debtors receive automatic acceptance of the restructuring proposal, provided they meet the criteria.
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Debt Reduction: Offers a reduction of up to 28% of debts and a fixed interest rate of 3% for the first 36 installments.
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Suspension of Enforcement Measures: Procedures such as auctions and seizures are suspended, as long as the regulation is complied with.
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Installment Arrangements: Up to 240 installments are provided for debts to the State and up to 420 installments for financial debts.
What are the advantages for me?
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Suspension of Executive Measures: Protection from auctions and seizures.
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Tax and Insurance Notifications: Proof of notification for tax and insurance obligations is issued.
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Realistic Installment Durations: Debt settlement in long-term plans, flexibility in repayment.
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Debt Reduction or Cancellation: Significant discounts on principal debts, interest, and fines.
What is the Code of Conduct?
The Code of Conduct defines a national framework that regulates the relationship between lenders and borrowers with the aim of resolving disputes over loans out of court.
Who is eligible?
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The Code applies to natural persons and legal entities that have received loans.
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It covers many types of loans such as consumer, mortgage, and credit cards .
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Businesses and freelancers also join with the aim of resolving financial disputes.
Why join?
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Inclusion helps with transparency and fair loan management .
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It ensures equal treatment of borrowers and protects their rights.
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It helps borrowers find sustainable solutions for their debts.

CODE
OF CONDUCT

BANKING
MEDIATION
What is Mediation?
Mediation is an approach to resolving disputes with the help of a neutral mediator.
In more detail:
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A mediator helps the disputing parties reach an agreement.
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It is a voluntary and confidential procedural method.
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It focuses on resolving disputes between consumers and financial institutions.
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Includes differences in bank fees, loan terms, etc.
How does it work?
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The mediator facilitates dialogue and helps to understand opposing points of view.
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The parties are working together to find a mutually acceptable solution .
Who does it concern?
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It concerns those involved in disputes that may involve consumers, businesses, and other economic entities .
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It is suitable for citizens, businesses, and freelancers who have disputes with banking or other financial services.
What are the advantages?
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Promotes peaceful and creative resolution of disputes.
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It provides a faster and less expensive alternative to the courts.
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Helps maintain or restore relationships.
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